terms and conditions

guarantee

Our guarantee is simple. We want you to love what you have ordered. If you are not completely satisfied with any of our products, we will be happy to either replace them with another product of your choice, or refund your money within 30 days from your order.

delivery policy

If you order directly from Dominant, we will deliver to the address specified at the time of placing your order. We deliver by road courier throughout the whole of Australia.

Please note that deliveries cannot be made to Australia Post boxes.

If your business is closed the delivery driver will leave an attempted delivery slip indicating a phone number for you to call to arrange a convenient time for re-delivery. You may wish to specify an authority to leave if required.

Delivery Timeframes

In most instances, order will be dispatched 1-2 days after receipt of the order.

Approximate Delivery Timeframes ex Adelaide

  • SA metro – 1-3 days
  • SA regional – 2-3 days
  • VIC metro – 2-3 days
  • VIC regional – 3-4 days
  • NSW metro – 3-4 days
  • NSW regional – 4-5 days
  • ACT – 3-4 days
  • TAS – 4-5 days
  • NT – 5-7 days

Approximate Delivery Timeframes ex Brisbane

  • QLD metro – 1-3 days
  • QLD regional – 2-4 days

Delivery Charges

If you purchase direct from Dominant - $15.00+GST
Some regional and remote areas may incur an additional delivery charge.

Please call 1300 789 852 if you have any queries regarding ordering or delivery.

damaged products

Please report any damaged deliveries to Dominant within 3 working days of receipt of your order for us to replace your damaged product promptly.

returns

Product must be returned to the original point of purchase within 30 days of order date.

  • If you purchased from a Dominant distributor please return to that person.
  • If you purchased direct from Dominant please return to Dominant.

We are happy to issue a replacement product or credit, the choice is yours.

To return products to Dominant please return to the address shown on your invoice.

Shopping Terms & Conditions

Purchasing from www.domchem.com

Products displayed on the site shopping areas can be purchased using secure online Mastercard, Visa, Diners Club and American Express transaction facility. Please note charges apply to payments made by American Express and Diners Club cards. American Express (3% surcharge applies) and Diners Club (3.5% surcharge applies). You may also purchase by selecting direct debit or On Account. Any orders placed On Account must be paid strictly within 30 days.

Pricing

All prices in the shopping areas are in Australian dollars (AU$) and exclude GST (10% sales tax). All prices are correct at time of publication, however we reserve the right to alter prices for any reason. If this should happen after you have ordered a product, we will contact you prior to processing your order.

Security

We use a secure hosted payment solution from Netspot to process online orders. Customers can see their cards being authorised and debited in real time, all in an SSL secure environment. The Hosted Payment page enables us to offer customers a safe and speedy online shopping experience.

If you have any queries regarding shopping with www.domhome.com, please email enquiry@dominant.com.au or call 1300 789 852

Use of the Service by You

Your right to use the Service is personal to you. You may not authorise others to use the Service, and you are responsible for all of your own use of the Service.

You may not download, modify, transmit, or otherwise use any material from the Service for public or commercial purposes.

The Service's content, information and advice is free of charge (unless otherwise stipulated). However you are responsible for your own network and connection charges.

Other than connecting to Dominant’s servers by HTTP requests using a web browser, you may not attempt to gain access to Dominant’s servers by any means including, without limitation, by using administrator passwords or by masquerading as an administrator while using the Service or otherwise.

You agree not to disrupt, modify or interfere with the Service or its associated software, hardware and servers in any way and you agree not to impede or interfere with others use of the Service. You further agree not to alter or tamper with any information or materials on, or associated with, Dominant and/or the Service.

Disclaimer

This Service provides general information about Dominant and the products and services they offer. The information contained in the Service has been prepared solely for the purpose of providing information about Dominant, its subsidiaries and the services and products they offer. Dominant reserves the right to change, delete or move any of the material on the Service at any time without notice.

Dominant and its affiliates shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access the Service. This includes viruses alleged to have been obtained from the Service, your use of or reliance on the Service or any of the information or materials available on the Service, regardless of the type of claim or the nature of the cause of action.

Policy Changes

Any changes to this policy will be posted here.

Dominant Privacy Policy

We have put in place the following policy to protect your personal information. By using our website and/or providing information to us, you consent to the policy.

What personal information do we collect?

You may give us information about your company, such as your contact name, address, email address and telephone numbers, when, for example, you become a Dominant customer, request a catalogue or make a purchase from us. If you do not give this information, we may not be able to provide goods or services to you.

When you visit our website we may collect more information, such as the address of your Internet service provider, the name of the web page directing you, and your clicks and activity on our site.

How do we use this information?

We may use the information to process your transactions, to administer your account, to conduct credit and other checks, for our own internal purposes (such as risk management, staff training and billing), to help us to develop our website to be more available and user friendly to our customers, and for any other use which you may authorise.

In addition, we may use the information to promote and market our products and services, or the products and services of others. However, we will not do this by email or text (except as part of an email which facilitates, completes or confirms a transaction with you) unless we have your express, inferred or deemed consent to do so. These emails and texts will always include an "unsubscribe" facility. Further, if you do not wish to receive them, you can update your records on our website, call us on 1300 789 852 or email us at enquiry@dominant.com.au

Will we disclose the information to others?

We do not sell, trade or rent your personal information to others.

However, we do use other companies and individuals to perform services on our behalf, such as delivering packages, sending mail and emails and processing payments. They will have access to your personal information needed to perform these services, but we will not authorise them to use your information for other purposes.

In addition, we may provide statistics with personal identifiers removed about our customers, readers, sales, traffic patterns and related site functions to reputable third parties.

Cookies

Our website uses a technology called cookies. A cookie is a small element of data that our website may send to your computer. Any such cookie is typically stored on your computer's hard drive and permits our website to recognise you when you return. Our use of cookies helps us to provide you with a better experience during your use of our website by allowing us to understand what areas of the site are of interest to you. You may configure your web browser to not accept cookies, although you may experience a loss of functionality as a result.

Security

We take security seriously, and have taken steps to ensure your personal information is secure. We use secure servers, and industry standard data encryption whenever we are receiving or transferring your information online. However, we accept no responsibility for any loss, misuse, unauthorised access or disclosure, alteration or destruction of personal information which you submit to us.

What about links to other websites?

Our website may contain links to other sites that are not under our control. These websites have their own privacy policies, and we encourage you to review them. We have no responsibility for linked websites, and provide them solely for your information and convenience.

Updating your personal information

You may obtain confirmation from us as to whether or not we hold personal information about you. You may also request a copy of the information and/or request that corrections or changes are made to it. You can make changes to your personal information on our website, by calling us on 1300 789 852 or by emailing us at enquiry@dominant.com.au

Policy changes

We may review this policy from time to time and will notify you of any changes by posting an updated version on our website. This document represents our privacy policy as at 17 March 2010.

Feedback

We welcome your questions and comments about privacy at Dominant. Please call us on 1300 789 852 or email us at enquiry@dominant.com.au